Last Updated: May 18, 2026

These Terms of Service ("Terms") govern your use of services provided by Salty Towing & Recovery ("Company," "we," "us," or "our"). By using our services, you agree to these Terms.

1. Service Description

Salty Towing & Recovery provides towing and roadside assistance services in Virginia, including but not limited to emergency towing, flatbed towing, jump starts, tire changes, lockout service, fuel delivery, and vehicle recovery.

2. Service Terms & Pricing

2.1 Pricing

• Pricing varies based on vehicle type, distance, time of day, and service requested
• Quotes provided are estimates and may change based on actual conditions
• Additional charges may apply for after-hours service, holidays, or specialty vehicles
• All prices are subject to change without notice

2.2 Payment Terms

• Payment is due at the time of service unless otherwise arranged
• We accept cash, credit cards, and debit cards
• Returned checks will incur a fee
• Unpaid balances may be subject to collection proceedings

2.3 Cancellation & Refunds

• Services may be cancelled before the driver arrives without charge
• If the driver has already been dispatched, a cancellation fee may apply
• Refunds are issued at our discretion and depend on the circumstances
• No refund if service has been partially or fully completed

3. User Responsibilities

You agree to:

• Provide accurate vehicle and location information
• Be present or have an authorized representative present during service
• Ensure the vehicle is legally owned or you have authorization to request service
• Remove all valuables from the vehicle before towing
• Provide keys or access to the vehicle
• Comply with all laws and regulations

4. Disclaimers & Limitations of Liability

4.1 Service Availability

• We strive for fast response but do not guarantee specific arrival times
• Response times may vary based on location, weather, and demand
• We reserve the right to refuse service in unsafe conditions
• Services are subject to availability

4.2 Vehicle Condition

• We are not responsible for pre-existing damage to vehicles
• We make reasonable efforts to prevent damage during towing
• Customer should document vehicle condition before service
• Claims for damage must be reported immediately

4.3 Personal Property

• We are not liable for items left in vehicles
• Remove all valuables before service
• Report missing items immediately

4.4 Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the service. We are not liable for indirect, incidental, or consequential damages.

5. Acceptable Use Policy

You may not:

• Use our services for illegal purposes
• Provide false or misleading information
• Harass, threaten, or abuse our staff
• Interfere with our operations or equipment
• Request service for stolen vehicles

6. Storage & Lien Rights

• Vehicles towed to our facility may incur daily storage fees
• Storage fees begin 24 hours after towing
• We reserve the right to place a lien on vehicles for unpaid services
• Vehicles may be sold to satisfy unpaid charges as permitted by Virginia law

7. Insurance

We carry liability insurance as required by Virginia law. Customers are responsible for verifying their own insurance coverage for towing services. We can provide documentation for insurance claims upon request.

8. Dispute Resolution

8.1 Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law provisions.

8.2 Jurisdiction

Any disputes arising from these Terms or our services shall be resolved in the courts of Virginia.

8.3 Dispute Process

• Contact us first to resolve any issues informally
• We will make reasonable efforts to address concerns
• Unresolved disputes may be subject to arbitration or litigation

9. Warranty Disclaimer

Services are provided "as is" without warranties of any kind, express or implied. We make no guarantees regarding service outcomes, arrival times, or equipment performance.

10. Indemnification

You agree to indemnify and hold harmless Salty Towing & Recovery from claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13. Contact Information

For questions about these Terms, contact us:

• Email: legal@saltytowing.com
• Phone: (703) 705-3030
• Address: Salty Towing & Recovery, Virginia, USA