Last Updated: May 18, 2026

1. Introduction

Salty Towing & Recovery ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (address, email, phone number)
• Vehicle information (make, model, license plate, VIN)
• Location data when you request our services
• Payment information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Operating system information

3. How We Use Your Information

We use the information we collect to:

• Provide towing and roadside assistance services
• Process payments and maintain billing records
• Communicate with you about services, appointments, and updates
• Improve our website and services
• Respond to your inquiries and customer service requests
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations
• Law Enforcement: When required by law or to protect our rights
• Insurance Companies: With your consent, for claims processing
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell or rent your personal information to third parties.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how visitors use our site.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your preferences and settings

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. You can manage your cookie preferences through the cookie consent banner that appears when you first visit our site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@saltytowing.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@saltytowing.com
• Phone: (703) 705-3030
• Mail: Salty Towing & Recovery, Virginia, USA